Posts tagged coronavirus

Is consistency key?

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Pre-COVID Boss to Employee: We need to be consistent in our operations, processes, and products.

Post-COVID Boss to Employee: Consistency in our operations, processes, and products is killing us.

Consistency is Key   — Right?

But, what if it isn’t?

What if Consistency is Killing  Your Business?

Consistency essentially means to do things the same…right? And that’s a good thing! Or is it? 樂

As businesses all over the world ran headlong into COVID-19, many of them tried to continue doing what they’ve always done…regardless of the changing environment.

Innovative companies — maybe not so consistent companies — quickly adjusted and continued to operate.

So, is consistency really key or what?

Many a business has been left behind due to consistency … Blockbuster, Kodak, KMart, etc.

Standard work is good…yes. Having consistency in operations, processes, and products is good. As long as your constantly evaluating effectiveness and can quickly change with the environment.

Is it time to reevaluate consistency?

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Reopening

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What’s your plan  to reopen your business? Do you even have one? 路‍♂️

Do you feel you even need a plan?

What’s a business to do…just reopen their doors and start serving customers again?

What precautions should you take?

Will your employees come back or do you need to hire and train new ones?

Will you be busy or slow?

How will people know you’re open?

Last week, I visited a restaurant that has reopened. It was lunch on Sunday.

Everything shined it was so clean.

On every table, they had paper napkins, a clear spray bottle of some liquid (unmarked), and a bunch of individual hand sanitizer gel packs.

I could see that some if the tables had been moved — probably six foot rule.

Our waiter wore a mask (all employees did)…no gloves. The bartenders wore gloves.

All total, aside from the two of us, there were nine patrons — yea, I counted.

Visible employees were a hostess, two waiters, two bartenders, and a manager.

The manager came by to thank us for visiting…he wore his mask under his nose to breathe better.

Do you think they had a plan?

If they did, do you think they were following it?

Should a business, reopening after the COVID Lockdown, have a plan to reopen?

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Mask Shaming

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Well, it looks like Mask Shaming has become a thing…

I’m hearing from people personally and seeing posts on social media of people shaming others not wearing masks in public.

So, when all this started, the governments were like, “Don’t go out and start wearing masks, they don’t work.”

Then the governments were like, “Stop buying up all the masks, you’re depleting the supply for health care workers.”

Then the governments were like, “We don’t have enough masks for health care workers and we’re engaging companies to adjust manufacturing processes to make them.”

Now the governments are like, “We recommend everyone wear a mask when in public.”

This week, Laredo TX, the first in the US to do so, made it illegal for people to be in public without a mask — up to a $1K fine. LA in CA instituting the same rule today.

Oh, by the way, Laredo only had 18 confirmed cases when they passed that ruling.

Suddenly, anyone not wearing a mask has become a pariah in the community.

Good luck finding a mask!

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Next Ripple for Coronavirus

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For many people, monthly bills are due soon: rent, car, accounts, etc.
Why is this important?

Ripples in the pond.

This is when the economy is going to start feeling the crunch.

With so many people out of work and so much turmoil in business, everyone will start making some financial decisions.

To pay or not to pay.

It’s now that the true economic impact of coronavirus is going to start showing up.

Consider this, 3.3M — record numbers — on unemployment. They’re going to make every dollar they have go as long as they can, right?

Businesses have a lot of monthly bills, but the future for their company isn’t clear and cash is king. They’ll probably hold off paying any bills right now — holding on to their money.

Also, people are going to start tightening their belts because of the lack of money coming in. So, significantly reduced spending will start occuring this coming month.

This coupled with people staying at home, so no gas being bought, no travel, and no entertainment.

Result: considerable less cash flow in businesses and more lay offs.

Vicious Circle.

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Innovation in Crisis

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Has your company come up with an innovative value or completely changed what they do in this crisis?

We have seen some very quick changes in business because of COVID-19.

Manufacturing plans moving quickly to producing masks and ventilators.

Distilleries producing hand sanitizer.

Restaurants switching to a dine out operating model.

Many businesses moving to online interaction. We even are seeing online happy hours and networking events.

Is your business one of the ones stuck in the old way of doing business? Or, were you able to make a quick shift to something profitable?

So many businesses are stuck in their old way of doing business.

Which are you?

If you’ve changed, hiws that working out for you?

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Contingency Planning

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How important is disaster and contingency planning for your business … now? 

In 2016, my wife and I opened our horse farm. We also started an equitherapy-for-vets nonprofit.

One of the requirements for accreditation of the nonprofit was to establish contingency plans to mitigate potential risks.

After 21 years in the military and 7 years as a war planner, I fully understood the importance on risk mitigation through disaster and contingency planning.

Even though we’re a small business, we have plans in place for Flooding, Freeze, and Fire. The Flooding and Freeze plans have been used every year since we opened.

We never imagined that Pandemic would be on the list!

However, what we found is that we were able to pull out our plans and were able to quickly pull key aspects of the existing plans to create a quick response to deal with this crisis.

Did your business have any formal contingency plans going into this? Have you ever considered business risks and devised mitigation strategies.

No one could have planned for a Pandemic, except maybe the World Health Organization. However, planning is still quite important.

If you don’t have any contingency planning, what are you going to do about it today?

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Leadership After COVID-19

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How will your leadership  behaviors change after COVID-19?

I’ve seen some pretty sad displays of business leadership during this crisis.

Governments hiding the truth. Business owners forsaking their people.

By now, most have seen the story of Chili’s in the Atlanta airport, where they had all their workers come in to clean the store and then laid them all off directly afterwards.

As a leader, have you taken a hard look at yourself in the mirror and witnessed how your behavior had changed in this crisis? Are you self-aware?

Jobless claims soared to 3.2M.

This week, I heard of a business leader moving all their sales staff from partial salary to 100% commission. This in a company that can’t sell anything right now. Might as well lay everyone off.

Then I’ve seen leaders that eliminated their entire salary and all the executives took a pay cut.

Some companies have cut all salaries in half during this crisis to keep everyone on staff and protect their jobs.

While others have used this as a way to eliminate people they wanted gone from their company all along.

Imagine what people will look for in a leader after this crisis? Especially at a time where companies will be hiring in the droves.

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What Will Change?

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How will our  world change due to the coronavirus ⛑ crisis?

My Predictions:

More people will find remote online employment versus employment in a brick and mortar business.

Businesses will also move more to remote workers and reduce their costly footprints.

Homeschooling is going to step up for sure.

If teaching K-12 remotely works, people are going to question the public burden of costly infrastructure–we might see physical campuses simplyngo away.

Grocery and supplies delivery will significantly increase.

People will store more nonperishable food and consumables in their homes.

Expect more home downsizing.

Eating at home and healthier will increase.

The streaming video industry will grow significantly to serve much more people — things like movie theaters will decline.

Trust in government will hit the single digits.

Your thoughts?

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