Posts tagged military

Who Am I — Success Incubator

Your success is my success…I’m a success incubator!

In the early 90s (Air Force cop), I got involved in quality. In 1998, I retrained as a fulltime internal coach and consultant. I was always the problem solver, so I moved from job-to-job every couple of years.

When I retired from the Air Force, I really wanted to help people–the business person. I created my own consulting business, Crosscutter Enterprises. Crosscutting is a jeweler’s way to bring out the brilliance of a diamond–I crosscut your business.

A month later, Booz Allen Hamilton (top 10 consulting firm) called me about a job they hadn’t posted and I hadn’t applied for. My interview was more of when can you start. Over three years, Booz changed and I left to work again with business people who need my help.

A month later, USAA called offering a contract. A month later, the exec I worked with told me he was going to hire me at the end of my contract–he did. For seven years I led four strategic engagements.

Today, I’m back…looking to work with you–businesses that need an expert to help them grow and solve problems.

Let me be your success incubator!

Department of Miss-Defense — What Needs Fixing

Department of Miss-DefenseI am absolutely sick of the news today.  Being a retired Air Force member, it kills me to see the constant erosion of benefits for retired and current service members.  If you haven’t been watching, you better start waking up.  The bigger news is the regular lack of a balanced budget from Congress, Sequestration, Government Shut Downs…it seems to go on and on.

I, being who I am, like to blame Congress and specifically the Administration.

However, the real blame, especially for the Military budget and financial woes rests squarely on the Department of Miss-Defense.

Yep, that’s right, you may not have ever heard about this super secret and extremely covert military organization, but many of the senior military leadership (military and civilian) work for this department and don’t even know it.

Day-in and day-out the same people complain about the same things I do– Congress and the Administration.

The problem is, they’re doing it to themselves.

Step back and take a look at our military machine–the Department of Defense.  What if I told you that, because of its design, its fraught with waste and redundancy.  I mean waste and redundancy that is so big you could pilot a Carrier Group through it.

If the Military–specifically the leadership–really cared about reducing their bottom line and not taking it out of the promised benefits to veterans or future benefits that will destroy the all volunteer force, they need only open their eyes.

Today every single military branch, Army, Navy, Marines, Air Force, and Coast Guard have redundant support services that help keep the military engine running.  Things like information technology, human resources, transportation, and logistics.  For the most part, these support services do the exact same thing.  The only real difference is HOW they do it.  This redundancy of effort across the branches has created bloated organizational fiefdoms within each branch that drain on the military might we desire to prosecute war with.

Want to fix Miss-Defense?

Eliminate the support services from the branches and create one support service department.  Throw out all the antiquated systems and approaches and create one that supports all the branches.  A large portion of it can be immediately outsourced and another large part civilianized, leaving the military part for deployment requirements.

This would significantly reduce the Tail in the Tooth-to-Tail ratio that the military is always concerned about.

Won’t work you tell me…Bull!

Take a look at Defense Finance and Accounting Service (DFAS) and tell me it won’t work.  They’ve already done it.  As a matter of fact, I would build this support department off of DFAS and eliminate DFAS–it’s just another support service.

This is only the start.  There are many other support type roles that I’m not even mentioning, like planning, military equipment (land, air, marine, and space) maintenance, public affairs, etc.  The list is long.

What I propose is a complete reengineering of the Department of Miss-Defense.  The branches focus on delivering the military might and all support services focus on supporting the delivery of that military might under one department.

Part of the reason Joint Forces Command even exists is to coordinate this support–let them focus on simply coordinating the offense and leave the support to the expert.

Think of the reductions in cost and the developments in effectiveness and innovation if you went this route?

Getting to know your customers

Knowing the customers that you provide goods and services to is key to delivering what they need before the know they need it. That’s pretty obvious for most people who run a company, but how do you get to know your customers?

Go to them…

In USAA, our customers are US Military active, reserve, retired, veteran, and their families. Our HQ is in San Antonio–always has been. Every Friday, a new crop of Air Force basic trainees graduate at Lackland AFB, San Antonio, TX.

Last year, I took our leadership team out to a graduation and this year we’re going again. Today is special because the son of one our employees graduates today!

Look for opportunities to get out amongst your customers and learn more about them. For us, that is easy, but with a little thought, I’ll bet you can figure out ways to get to know your customers.