This was posted last month, but I forgot to share it.
In order to run a quality organization, all you really need to measure is three things. Many organizations measure everything and anything and often, what’s being measured isn’t something you can do anything about. Learn about these big three measures and how to collect and use them to deliver on a continuous improvement culture.
http://ngs.edu/2014/11/24/cic-03-02-three-important-metrics-continuous-improvement-culture/
The whole is greater than the sum of its parts
If your business relies on consultants, contractors, vendors, and suppliers to deliver your products and services, their lack of focus on continuous improvement can significantly hamper your attempts to build a continuous improvement culture. If you’re really trying to build a continuous improvement culture, you need to engage your partners and suppliers on your journey. This blog covers why and five steps to get you there.
How do you get leaders to model a behavior of continuous improvement if they don’t know what it looks like?
If your leadership doesn’t know “what” it looks like, then a good chance is they’ll never be able to model the operating styles or behaviors required of a continuous improvement culture. Field trips (or tours) to places that can demonstrate quality activities can be an effective teaching method and good team building event. If you think outside of the box, this can be a very valuable developmental tool for your leadership along your journey. This blog examines ways to accomplish this.
http://ngs.edu/2014/06/27/building-culture-continuous-improvement-developing-leadership-tours/
Train your leaders first to change the culture
Oftentimes we get leadership support to an initiative to change the culture, but they don’t have the actual skills to implement the changes they’re supporting. Before you can expect your front-line employees to live a culture of continuous improvement, you have to develop your leaders, managers, and professionals. Everything we’ve discussed over the past six blogs have built to this. See how building a culture of continuous improvement starts with developing leadership and professionals.