Often times I have to stop and ask myself this question when working for others in some kind of change situation.
There they are, across from me, complaining about the “impact” of the change and how it will affect their people, the program, or even themselves.
All I can think about is, “Who do you work for anyway?”
Not once do they ask the question, or pose the argument, “How will this change impact the customer?”
If…really IF…they would think about the customer first, these questions would melt away. We–all of us to include me–exist in a business to serve a customer. Without a customer, there is no business!
For my Thoughtful Thursday, and relatively short blog, when you are thinking about how something is impacting you, your team, or your process, stop and ask yourself first, how will this impact the customer.
Maybe you will find that the first three questions no longer matter.