Posts tagged affinity diagramming

Building a Strategic Plan from the Bottom Up

Strategic Planning OffsiteStrategic planning, as a structured and systematic process, is successful when it is leader-led and overcomes the five reasons 70% of all strategies fail.  Learn how to see your plan through to success.  The strategic planning process is where leaders of an organization establish the vision of the organization’s future and then develop and implement the actions necessary to achieve that future.  This article expands on the strategic planning concepts addressed in Think Big, Take Small Steps and is designed to help you achieve success in your strategic planning process.

A Successful Systematic Process to Apply at Your Strategic Offsite.

How many of you attended, participated in, or facilitated a strategic planning session where you started with the mission and vision and then went around the table coming up with goals that every felt the organization needed?

FAIL!
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Welcome to the world of the Good Idea Group.  Where leaders come up with things they think they want to work on and everyone gets assigned a goal so everyone is “part of the strategic plan.”

If you have been or are doing this, you are going to build a strategic plan without an Executable Focus and you will undoubtedly become one of the 70% that fail at achieving desired results.

The bad thing is that I have done this too!  Yep, I, even as a leader of organizations, have created plans built this same way.

Want to break this mold?

What to walk into a strategic planning session and walk out the end of the day with the best strategic plan possible?

Want everyone who attended the offsite feel like this was the most productive time they’ve ever had planning?

Want a plan the makes sense and is easy to implement?

If you answered yes to those four questions above, than this blog is for you.  As part of Leading Your Leaders to Develop an Effective Strategic Framework, this blog specifically describes how to build a strategic plan quickly, efficiently, and effectively.  You will find this technique is applicable to anything you are trying to solve.  Ready for this?

CertifyI Certify, that if you follow this approach, you will create a strategic plan with a solid executable focus that is designed to overcome problems in your organization and leverage your strengths and opportunities.  The resulting plan will, without a doubt, be fully implementable and you will always know why and how every action supports the vision of the organization.

Bridge

Imagine this (above) as your company.  You have a Mission (where you are today) and a Vision (where you want to be in the future) that you have validated during the first part of the offsite–we discussed this in the last blog, Facilitation of an Effective Strategic Plan Offsite.  Between the mission and vision, there is a raging river that prevents you from getting to the river.  What you need to build is a bridge that connects the too so you can actually get your organization to the vision.

The troubled water between the two banks was outlined by your organizational assessment that we covered in the How to Conduct an Organizational Assessment portion of this blog.  This is what you must overcome–what is in that water are the things that prevent your organization from reaching its vision.  However, scattered here and there in the river are low spots and rock outcroppings that help you in your journey of building a strong bridge to you vision.

If you keep this analogy in mind, you will easily understand this approach–as a matter of fact, I show a similar slide on the board to kick off this part of the offsite with their mission written out on the left and their vision written out on the right.  During the offsite, I cal these series of exercises “What We Need.”

This exercise happens in three parts:

  • What We Need…
  • Diagramming…
  • Ownership…

What We Need

At this point, we have reviewed the Organizational Assessment and finalized a solid Mission and Vision Statement (I will talk more about these in upcoming blogs).  I normally send everyone on a break and then I update the appropriate slides for the next section.

When everyone comes back, we review the high-level SWOT assessment, which encapsulates pretty much what is going on in the organization.  I might refer to white boards or flip charts where specific items where added.  This refreshes everyone’s thoughts on what is happening.  Then I bring up the bridge slide with the new mission on the left and new vision on the right.  At the top of the slide is the statement, “What we need…”

I give the team (normally) 60 minutes to silently finish this sentence:

What we need to achieve our vision is…

I ask them to write each thought down on a 5×7 post it note.  The statement should be a concrete thought like “professional development training for all levels,” not something simple like “training.”  They have 60 minutes to silently brainstorm ideas to finish this sentence.

Each idea should be focused on overcoming the challenges the organization faces today and leveraging what’s good.

I like to have two or three people working with me at this point.  One or two go around and simply pick up the post it notes and bring them to me.  I then start arranging them as they come in into group using affinity diagramming.  I stick them on the wall in their groups.  Sometimes I use a large white board or I hang empty post it butcher block paper around the room and organize the groups that way.

As you can imagine, this can be a fast and furious activity, especially if the leaders are strong thinkers.  You can quickly generate hundreds of ‘what we need’ ideas.

Once everyone appears done, or at the 60-minute mark, I stop the exercise and put everyone on break.  While they are on break, I get the helper(s) to review my groupings and help me finish them up.  At this point, this is my affinity diagramming–not theirs.

Diagramming

When everyone is back from break, the first thing I like to highlight is the number of strategic ideas they came up with (number of post it notes) to achieve their vision.  This number is normally well into the hundreds and is always impressive that in an hour or less, they could come up with so many ideas.

Then I explain how I have organized their ideas on the wall.  Note that I don’t talk about group titles or anything, just explain the process I used.  Several times the executives I work with have never seen affinity diagramming at work–many have never even heard of it.

By the way, this approach has been so effective with organizations that many executives have asked me to help them apply the same technique to many other types of projects.

For the next 10-15 minutes (or so), I ask the team to come up to the board and review all the ideas and validate the grouping.  They are free to discuss and move anything on the board, but they cannot remove any idea–all ideas are valid at this point.

Once they have agreed on the final groupings, we walk through each group and discuss the items–I normally read them off.  Then I ask them to label that group with a name.  After all the groups are named, I ask them if any of the groups are similar in nature and could be grouped into a larger group–this is what is called tree diagramming (grouping the groups).

Once the final large groups are done, I step back and point out that they have just come up with their strategic plan.  They have their Goals–the large groups, Objectives–the original affinitized groups, and the Actions–the ideas on post it notes.

It is normally at this point that every executive in the room is so amazed that they have created so much and done it in under two hours!

Of course, the plan needs work by me, but everything is there.  My next job is to write it all up in a structured document.  But the plan is now theirs!  It was their ideas and their groupings, all i did was facilitate their thoughts in a beneficial direction to achieve their vision.  This breeds ownership of the executives of the plan.

Ownership

The next and final step (normally) is for you to strengthen the ownership of the plan in the executives.  List out the goals (hopefully you have between three to five at this point) and pose to the group, who will own each of these Goals.  There should be one owner for each goal.  I have seen where they have multiple owners, trying to give everyone ownership, but that fails, because it gives leaders an out when you share the accountability.  Everyone will end up being involved in implementing the plan, but right now, you simply need accountability for each goal resting with one throat to choke.

This is a point where you would hope that the senior leader of the company would weight in (I normally prep him or her before hand) and make a determination after discussion.

The end result…

You have just created a new mission, vision, goals, objectives, and actions in one day following this approach.  The executives at this event will be amazed at how simple and effective the process was and can definitely see the value of the strategic plan.

Your next step, outside of the offsite is to bring it all together in a concise document for them to review.  I normally put this together in a detailed PowerPoint after action review that talks about what actions took place, what additional information was learned along with the SWOT, the final mission and vision with the goals between them marching across the bridge left to right (often referred to as the bridge slide), and a slide for each of the goals with written out objectives.  backup i have all the ‘what we need’ statements on slides aligned to their appropriate goal and objective.

This after action report take a week or less to put together…sometimes I can have it done the next day.  Most of it I build before the event and simply fill in the data after the event.

Following this approach is fast, efficient, and effective.  You will be recognized by the leadership for one of the best planning offsites they have ever been to, and you will have a rough strategic plan built with a solid strategic framework and executable focus.  The next step will be to translate this strategy into execution.

Over the next few weeks, we’ll discuss some of the finer points of products from the strategic planning offsite.  we will look at:

  • Scenario Planning
  • Mission Statements
  • Vision Statements
  • Values and Principles

So, 70% of all plans fail to some level; however, by following these guidelines you can help ensure your strategic plan will be one of the 30% successes that everyone reads about.

The Robust SWOT Assessment

SWOT ImageStrategic planning, as a structured and systematic process, is successful when it is leader-led and overcomes the five reasons 70% of all strategies fail.  Learn how to see your plan through to success.  The strategic planning process is where leaders of an organization establish the vision of the organization’s future and then develop and implement the actions necessary to achieve that future.  This article expands on the strategic planning concepts addressed in Think Big, Take Small Steps and is designed to help you achieve success in your strategic planning process.

Taking SWOT Assessment to the Next Level in Strategic Planning

It was probably back in the early 90s that I first heard of the term SWOT Analysis / SWOT Assessment.  I started to hear about it a lot more when I was in Germany from 1997 to 2002.  The acronym was the easy part, but actually building one was, in my mind, difficult.

Now some of you out there might have never had difficulty with building a really good SWOT, so this blog really isn’t for you.  However, if you are currently challenged by this tool and developing what you really think is a good SWOT, then this blog is for you!

I welcome input from those who have other techniques and experiences for getting to a great SWOT.

I call it an Assessment tool, versus an Analysis tool as it’s commonly referred to.  It’s part of your Organizational Assessment as I talked about in Understanding the Different Assessment Tools, or at least should be, and can be part of any effort to examine the current state of something.  I’ve since used SWOT in communications studies, marketing plans, etc.  We will focus on its use in strategic planning.

The first thing that really propelled my thinking is that the SWOT is actually a high-level representation of a much deeper analysis.  It’s really more of a way to capture organization’s themes and present them for further discussion during the Strategic Planning Session, which is the next stage of strategic planning as outlined in Think Big, Take Small Steps.

I have seen some very poor examples of a SWOT and even created several in my own time.  If you are using brainstorming (personal or as a group) to build your SWOT, you’re going to end up with a poor SWOT Assessment.  The key is to align the results of your assessment interviews, like I talk about in Assessing Your Organization Using the Military’s DOTMLPF – FREE Assessment, and build the SWOT off a more robust analysis using Affinity Diagramming.  I use Affinity and Tree Diagramming a few times as I help organizations build their strategic plan and will discuss it in later blogs as well.

Understanding the design of a SWOT Assessment is the first important part.  There are many key aspects of a SWOT that are not as obvious as the words would lead someone to believe.  What I want to talk about is not only the four vectors, but how the tool was designed and how to use the tool moving forward.  See the image below as we discuss:

A SWOT Chart

As you can see from the image, things are either positive or negative in nature and either internal or external to the organization.  Positive aspects are what an organization can leverage to overcome negative aspects.  Internal aspects are those they control and external do not currently reside within the organization’s control.  Note that something can be more than one thing (i.e., Employee longevity can be a Strength because you have a low turnover and a great deal experience, but also a Weakness because the employees might be resistant to change and you might have a large wave of retirement coming).

StrengthStrength.  Strengths are internally positive aspects about the organization.  These are the things that make the organization strong and are the main things an organization can leverage to overcome internal weaknesses and external threats.  Organizations tend to focus only on their weaknesses and take their strengths for granted.  A failure to focus on and nurture your organizational strengths can quickly turn them into a negative.  When you brainstorm to build a SWOT, you tend to come up with a lot of perceived strengths, some of which might not be true.

WeaknessWeakness.  Weaknesses are also internal to the organization, but these are the challenges that could prevent the organization from achieving its eventual vision.  Only the most glaring weaknesses are normally highlighted by an organization when brainstorming and usually this list is short.  When done correctly, this tends to be a long and difficult list for leaders to swallow.  Although it doesn’t sound like SWOT, I often refer to this box as Challenges (a SCOT).  Nothing in an organization will prevent it from achieving its vision, unless they fail to address the challenges in front of them.

OpportunityOpportunity.  Many times Opportunities and Threats can be the same thing, but simply it’s the way you look at them.  Basically, these both fall into a risk category.  Opportunities are positive and external to the organization.  If you have an opportunity that exists within your organization, then it is a Strength that you just aren’t leveraging at the moment.  The importance of focusing on the external factor of it is that there is less of a guarantee that you can turn Opportunities into Strengths.  Many organizations, especially those that don’t currently have a strategic plan or the one that exists is poor, fail to focus on the external factors.  Extremely effective strategies focus more on the external factors then the internal.  This is how you develop strategic positioning and become prepared for the what might happen versus dealing with it when it happens.

ThreatThreat.  Obviously, Threats are the external negative aspects surrounding an organization.  These are significant threats that the organization faces or could face in the future that they have no control over.  Competitors and government regulations often fall into this category.  If your organization is part of a bigger organization, things like down-sizing, reorganizations, and funding, even though they exist in the greater organization, still can be external to your control.  The two biggest things about Threats is to determine ways to either turn a Threat into an Opportunity, or to develop a mitigation plan should the Threat materialize.

As you can see, the SWOT in itself isn’t really an analysis tool…it’s a way to display what you have learned in your assessment so that leadership can review it and discuss it.  I have put them on separate pages before, but its best that leadership can see them all on one page and thus compare and contrast in discussion.  This is why a good SWOT really is only a high-level view of what’s going on in and outside of the organization.

So, this is how I build a robust SWOT Assessment:

1.  I gather all the findings that I collected in my assessment interviews and research.  Refer to my earlier blog, Assessing Your Organization Using the Military’s DOTMLPF – FREE Assessment, for my techniques in interviewing.  At this point you simply have a lot of detail–detail that you (and your team if you have one) need to completely read through and understand.

2.  What I do is look for themes that form out of the comments and responses from the interviews and from that were gathered from my research.  I use Affinity Diagramming to group these items–I will discuss this more in the next phase of my blog under Leading Your Leaders to Develop an Effective Strategic Framework, but for now, let me highlight how I do this.  Normally I start with pen and paper and list out high-level groups of the information I have.  Then, I transfer this to a Microsoft Excel spreadsheet, putting the grouping titles at the top of each column.  Then, I copy the information I’ve collected in rows below the appropriate column headers and I allow for information to end up in more than one column.  This is an individual (not group) method of doing Affinity Diagramming.

3.  These column headers and all the information listed in the rows below the columns are what I call Trends, Issues, and Problem Statements (TIPS).  When working with the Army, I referred to them as Emerging Insights.  You could also call them Strategic Focus Areas–it really doesn’t matter.  The importance of this is that you have a great deal of detail under each major heading to really explain what is going on both positively and negatively in the organization.  The TIPS heading and major themes within the TIPS are what form the words on the SWOT Assessment chart.  Now you can see why a SWOT is a high-level tool.

The purpose of building the SWOT Assessment is not to analyze the organization–this is why I don’t call it a SWOT Analysis.  This is a high-level assessment of the deeper analysis done in the TIPS.  The SWOT is a primary tool used to facilitate discussion during the Strategic Planning Session, which we will discuss in five weeks.  There are still four more important topics that I want to expand upon during the Organizational Assessment.  They are Scenario Planning, Innovative Thinking, Measures, and Audience-Focus.  The reason I focus so much on developing the Organizational Assessment, is because if done correctly, you will really make your Strategic Planning Session go smoothly.

A SWOT in itself is not a really great tool.  If you understand it and develop it correctly, it can be extremely effective in leading discussion during the Strategic Planning Session.  Simply sitting in a room and brainstorming to build a SWOT will lead to a useless document.  You will end up with very limited information that is heavily weighted on internal and positive aspects.  A true SWOT must come from a detailed analysis of the interviews and research done in the organization.

So, 70% of all plans fail to some level; however, by following these guidelines you can help ensure your strategic plan will be one of the 30% successes that everyone reads about.

Related Links:

1.  I love Dr. McDonald’s “SWAG” http://youtu.be/V6NhsoVSD88 – MUST WATCH

2.  http://www.mindtools.com/pages/article/newTMC_05.htm

3.  http://en.wikipedia.org/wiki/Affinity_diagram

Understanding the Different Assessment Tools

Organizational Report CardStrategic planning, as a structured and systematic process, is successful when it is leader-led and overcomes the five reasons 70% of all strategies fail. Learn how to see your plan through to success. The strategic planning process is where leaders of an organization establish the vision of the organization’s future and then develop and implement the actions necessary to achieve that future. This article expands on the strategic planning concepts addressed in Think Big, Take Small Steps and is designed to help you achieve success in your strategic planning process.

Knowing What Assessment Tools Exist is Half the Battle.

Last week, I highlighted several organizational assessment tools in my blog How to Conduct an Organizational Assessment. This will be a relatively short blog, compared to my others, because I just want to highlight some tools and in future articles, I will describe them in more detail. Please Follow My Blog to keep up with this running story. If you want to start at the beginning, check out the linked article in the first paragraph.

The most important thing to do, when conducting an assessment, is to structure your approach. I use an approach that I term DOTMLPF – FREE. This covered the areas of Doctrine, Organization, Training, Material, Leadership, Personnel, Facilities, Finances, Relationships, Efficiency, and Effectiveness. This is a fully rounded approach that allows you to score, evaluate, analyze, and report out an organizational assessment. I will fully cover this tool next in Assessing Your Organization Using the Military’s DOTMLPF – FREE Assessment.

When I conduct an organizational assessment, I always use three specific tools: a Stakeholder Assessment, a Change Readiness Assessment, the SWOT Assessment.

  • The Stakeholder Assessment is great for any change-related activity to determine who will be supportive and who will not of the change. It helps to outline what actions you need to take to gain their involve or mitigate their negative influence. Being a certified Prosci practicitioner, I use the ADKAR model for my assessment. All strategic plans, if implemented, result in change, so this is a very helpful tool to prepare for the development and eventual implementation.
  • Additionally, I like to use a Change Readiness Assessment to determine how ready the actual organization is for the upcoming strategic change. This is different than the Stakeholder Assessment, because it looks at change readiness from the organizational point of view. It is very helpful and a relatively short assessment that is easy to perform with a small team.
  • The SWOT assessment, if generally how I report out everything I find from my interviews following the DOTMLPF-FREE format. If you didn’t know, SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. As a general rule, I change the word Weaknesses to Challenges–it just goes over better. Most leaders have heard of the term SWOT Analysis from some business class or in the course of their work–seldom do you find anyone who can conduct one. The trick is, that I don’t “conduct” a SWOT Assessment–I assess what I learn about the organization using a SWOT grid and present the results in that manner.

SWOT, in my mind, is a high-level assessment and report. I also assess what I’ve learned from the DOTMLPF-FREE approach through a TIPS Assessment–Trends, Issues, and Problem Statements. What I do, is, using Affinity Diagramming, I build the major TIPS that the organization is faced with. These are also called “Emerging Insights,” which I’ve used in Army Campaign Planning. Under each major issue (defined through the Affinity Diagramming), I provide this general view:

Emerging Insight, Focus Area, or TIP Title
Assessment Observations: Things learned from the research and interviews aligned to this specific area.
Initial Recommendations: Specific recommendations I have, based on the observations, that they need to do to overcome this issue.

When I collect information from my research and interviews, I normally start organizing it in Microsoft Excel under buckets. The beauty of this type of analysis is that it provides the leadership with key areas that they need to work on to make their strategy successful. In many ways, these formulate at least some of the objectives during the facilitated session. Everything else builds to these key items.

You may find use for several other types of assessment and I would love to hear about ones you’ve used, especially if you can share links in the comments below. I love using maturity models for assessing organizations. I’ve even created a specific maturity model when none existed. These models provide a very organized view of the organization’s or domain’s maturity, benchmarks them against industry, and provides a roadmap for them to follow to get better.

Additionally, there are a number of industry specific assessment tools–like a specific assessment to look at non-profits, or assessments to look at finance, information technology, innovation, etc. When you discover a specific (major) challenge with a company, I suggest you research possible assessment tools, or don’t be afraid to create your own. A key point is, normally an assessment tool is nothing more than a structured survey method. All of these assessment tools ask specific questions and the results (answers) formulate the assessment of the organization.

A good example of a powerful assessment tool would be Gallup’s Employee Engagement Survey. This is a widely-use industry standard assessment tool to determine how engaged (or committed) an organization’s employees are. This can be a very helpful assessment and I’ve worked with the results for a couple years now.

Another example, would be ISO 14001–Environmental Management System. For several years, I worked for several EPA and DoD clients in the world of Environmental Management. I used this ISO standard as a key assessment tool for these engagements. This brought a level of professionalism and validity to my work with them, but also gave them something to use year-after-year, much like the Gallup Survey.

The summary of this article, which I expected to be shorter, is that you need to develop a stable of key assessment approaches and tools to analyze and present your analysis in the next phase of the strategic planning effort. You also should be aware of other possible tools for the industry you’re dealing with or tools that can help the organization focus on a specific area. A key factor is that you can overanalyze a situation by bringing in too many tools. Make sure the ones you use are effective and you keep overlap to a minimum. For an example, I use a Stakeholder Assessment and Change Readiness Assessment with every organizational assessment. They both deal with change capability, but they are focused differently and together complement each other.

Stay tuned to future weeks where I will explain some of these specific assessment tools and demonstrate more about how I use them for analysis and for reporting. I will also try to provide at least one example of the tool for your use.

So, 70% of all plans fail to some level; however, by following these guidelines you can help ensure your strategic plan will be one of the 30% successes that everyone reads about.

Related Links (find three links related to the topic of the article):

1. http://en.wikipedia.org/wiki/SWOT_analysis
2. http://en.wikipedia.org/wiki/DOTMLPF
3. http://www.gallup.com/